Performance Improvement

A Proprietary Performance Improvement methodology that embraces change and solves your most important obstacles to allow for the tremendous growth of your Credit Union!

Close your eyes for a moment and think about your Credit Union—dream of your organization as you would like it to be.  Now you are in your credit union’s mission zone and best serving your membership.  This is the real reason you are there!

TalenTTracker’s PerformPro is a peak performance improvement product that allows you to accomplish your outrageous goals.  It is a lifestyle change for the way you and your staff do business that can help you grow your organization exponentially, not arithmetically.

PerformPro allows you to meld the hard skills (products, services, financials, metrics) and the soft skills (leadership, listening, how people are treated) at your Credit Union….  PerfomPro follows the teaching of Tor Dahl, economist and world renowned performance improvement guru. Having had the privilege of teaming with Mr. Dahl as his Executive Vice President of Operations for five years, Greg Fouks mastered the methodology as described below. We will show your credit union how to outperform your competition and serve your membership better than you ever believed possible.  This “way of life” process needs just a few “gotta haves” before the process is undertaken.

First, the Board, and especially the CEO of your organization must be open to changing the way you do business and confident enough that they can accept criticism and adapt to the changes that will occur in your organization due to this process.  Without this genuine willingness at the top of the organization, PerformPro should not be undertaken, as the implementation of this career and life changing process could alienate the staff, members and advisors.  Creative ideas and suggested changes that are not implemented are de-motivating.  We all know “flavor of the month” methodologies and how they are viewed!

Second, there is a definite time commitment. The process involves 2-3 months of diagnostics, another month of problem solving and then six months to a year of implementation. With the help of our certified trainers, we will assist you with the process in year one and the allow you to continue to practice it in future years to enhance the success of your organization. Beware! Without this time commitment, we don’t suggest you take on the process.  Exponential change doesn’t happen overnight or come easily.

The rewards, however are outstanding and can include:

• Making your credit union the place members and prospective members want to come for the best financial advice in your community.
• Attracting the best and the brightest talent to your organization--Make your credit union the place where the best  talent wants to come because you are truly serving your membership like no other organization.
• Bringing financial and service goals together to allow for growth in assets and members.  Prepare to be surprised!
• Empowering your team!  They will feel proud to work in your organization because they are valued; their opinions and ideas are listened to and their careers are enhanced. They will become part of something bigger than any of you ever thought possible.